Job Description
Join the Department of Veterans Affairs in Jacksonville, FL, and make a profound impact on our nation's heroes. We're seeking a dedicated Veterans Service Representative to deliver exceptional benefits counseling and claims processing to veterans and their families. This role offers competitive compensation, comprehensive benefits, and the opportunity to serve those who served our country. Work in a supportive, mission-driven environment with opportunities for professional growth and advancement.
Responsibilities
- Process and adjudicate veterans' compensation and pension claims with precision
- Provide expert benefits counseling to veterans and their dependents
- Conduct comprehensive interviews to gather accurate claim information
- Collaborate with medical professionals to assess service-connected disabilities
- Utilize Veterans Health Information Systems to maintain accurate records
- Represent VA at community outreach events to educate veterans on benefits
- Adhere to strict federal regulations and quality standards
Qualifications
- U.S. citizenship required
- Bachelor's degree in business, public administration, or related field
- Minimum 2 years of experience in claims processing or customer service
- Strong knowledge of federal veterans' benefits programs
- Excellent communication and interpersonal skills
- Ability to handle sensitive information with discretion and empathy
- Proficiency in Microsoft Office and database management systems
- Ability to pass federal background investigation