Job Description
Join the U.S. Department of Veterans Affairs as a Part-Time Veterans Service Representative and make a meaningful impact on our nation's heroes. This flexible position offers the opportunity to work 20-25 hours per week while supporting veterans with their benefits claims and healthcare access.
Our Omaha facility provides a collaborative environment where your administrative expertise directly contributes to improving veterans' lives. Enjoy competitive federal benefits including health insurance, retirement plans, and paid time off.
Responsibilities
- Process and adjudicate veterans' disability compensation claims with 95% accuracy
- Conduct benefit eligibility interviews and document veteran information
- Collaborate with medical professionals to gather supporting evidence
- Prepare clear, comprehensive decision letters explaining benefit determinations
- Maintain strict compliance with federal regulations and VA policies
- Utilize Veterans Benefits Management System (VBMS) for case management
- Provide exceptional customer service to veterans and their families
Qualifications
- Bachelor's degree in Business Administration, Public Administration, or related field
- Minimum 2 years of administrative or customer service experience
- Proficiency in Microsoft Office Suite and database management
- Ability to handle sensitive information with discretion and professionalism
- Strong written and verbal communication skills
- Knowledge of federal regulations (FTR, 38 CFR) preferred
- Valid U.S. driver's license and reliable transportation