Job Description
Join a Mission of Service. The U.S. Department of Veterans Affairs is seeking a dedicated Veterans Service Representative to join our team in Atlanta, GA. We offer a stable federal career with comprehensive benefits, competitive pay, and the opportunity to make a tangible difference in the lives of veterans and their families.
In this role, you will serve as the primary point of contact for veterans, ensuring they receive the benefits and support they have earned. We are looking for individuals who are detail-oriented, empathetic, and committed to excellence in a high-stakes federal environment.
Responsibilities
- Case Management: Review, process, and adjudicate veterans' claims and appeals with a high degree of accuracy and efficiency.
- Client Interaction: Provide exceptional customer service to veterans and their families, answering inquiries and explaining complex policies in clear, accessible language.
- Documentation: Maintain precise and organized records of all interactions, ensuring full compliance with federal regulations and privacy laws.
- Collaboration: Work closely with interdisciplinary teams, including medical professionals and claims specialists, to resolve complex issues.
- Compliance: Adhere to all VA policies, procedures, and security protocols to ensure the integrity of the federal system.
- Weekend Support: Manage a dedicated weekend shift schedule to ensure continuous service availability for our veteran community.
Qualifications
- U.S. Citizenship: Must be a U.S. citizen to apply for this federal position.
- Security Clearance: Ability to obtain and maintain a Secret Security Clearance.
- Education: Bachelor's degree in a related field (e.g., Social Work, Public Administration) or equivalent work experience.
- Experience: Minimum of 2 years of experience in customer service, case management, or administrative support.
- Communication: Strong verbal and written communication skills, with the ability to translate complex information for diverse audiences.
- Attention to Detail: Exceptional ability to review data and documentation for accuracy and compliance.