Job Description
Join the Public Service Sector with Weekend Flexibility
Are you seeking a stable, impactful career within the New York State government? The Department of Taxation and Finance is currently hiring a Weekend Customer Service Representative to join our dedicated team. This role offers a unique opportunity to serve the public while enjoying a structured weekend schedule. We value professionalism, accuracy, and a commitment to civic duty.
In this position, you will serve as the first point of contact for taxpayers and visitors during our weekend operations. You will play a crucial role in ensuring the smooth functioning of our office and providing essential services to the community. We offer a competitive benefits package and a supportive work environment.
Responsibilities
- Deliver Exceptional Customer Support: Provide accurate information and assistance to taxpayers and visitors via phone, email, and in-person during weekend hours.
- Process Administrative Tasks: Efficiently handle incoming mail, process documents, and update client records in our internal systems.
- Operate Office Equipment: Utilize fax machines, scanners, and computer software to perform daily operations.
- Record Maintenance: Maintain organized, up-to-date, and confidential files regarding transactions and customer interactions.
- Issue Resolution: Troubleshoot basic inquiries and escalate complex issues to senior staff when necessary to ensure resolution.
- Office Management: Assist in maintaining a clean, safe, and organized workspace for the weekend team.
Qualifications
- Education: High School Diploma or General Educational Development (GED) certificate required.
- Experience: Minimum of one year of experience in customer service, administrative support, or a related field.
- Schedule Availability: Must be available to work weekends (Saturday and Sunday) on a rotating schedule.
- Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and basic data entry.
- Communication: Strong verbal and written communication skills with the ability to interact professionally with diverse populations.
- Reliability: Demonstrated history of punctuality, dependability, and attention to detail.