Job Description
Are you looking for a stable career with the security of a government job? The State of Arizona Department of Economic Security is seeking a dedicated Weekend Government Customer Service Specialist to join our Tucson team. This is an excellent opportunity to serve the community while enjoying a predictable weekend shift schedule that ensures a balanced work-life balance during the week.
Role Overview:
We are committed to excellence in public service. In this role, you will be the first point of contact for thousands of residents seeking assistance with vital state programs. If you have strong communication skills and a professional demeanor, we want to hear from you.
Responsibilities
- Provide exceptional customer service via phone, email, and in-person inquiries regarding state benefits and services.
- Process applications, renewals, and documentation accurately and efficiently to ensure timely service.
- Resolve complex customer issues and escalate matters to the appropriate department when necessary.
- Maintain accurate records and update databases with client information and case details.
- Assist in the preparation of weekly reports and statistical data analysis.
- Ensure the reception area and workspaces meet all government safety and cleanliness standards.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, administrative support, or government operations is highly preferred.
- Strong computer proficiency in MS Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with a focus on empathy and clarity.
- Ability to work weekends (Saturday and Sunday) as part of a full-time schedule.
- Must be able to pass a background check and drug screening.