Job Description
Are you looking for a stable career with the State of Texas? Harris County Department of Information Technology is now hiring a skilled Weekend IT Support Specialist to join our dedicated team. In this role, you will provide critical technical support to government agencies, ensuring business continuity and operational efficiency during non-standard hours.
We offer a competitive salary, comprehensive benefits package, and the opportunity to work in a mission-driven environment. If you are a problem-solver who thrives in a fast-paced setting and enjoys weekend shifts with a premium differential, we want to hear from you.
Why Join Us?
- Impactful Work: Support essential state government services.
- Stability: Secure employment with the State of Texas.
- Benefits: Comprehensive health, dental, vision, and retirement plans.
- Weekend Pay: Competitive hourly differential for weekend coverage.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to government employees via phone, email, and in-person during weekend shifts.
- Diagnose and resolve hardware, software, and network connectivity issues for internal clients.
- Manage and prioritize the Service Desk ticket queue, ensuring timely resolution of critical incidents.
- Perform routine system maintenance, patch updates, and security audits on weekend schedules.
- Assist in the deployment of new workstations, printers, and peripheral devices.
- Document all technical interactions and resolutions in the Service Management System.
Qualifications
- High School Diploma or GED; Associate degree in Computer Science, Information Technology, or related field preferred.
- Minimum of 2 years of experience in IT support, help desk, or system administration.
- Certification such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) is a plus.
- Strong knowledge of Windows operating systems, Active Directory, and Microsoft Office Suite.
- Ability to work rotating weekend shifts (Saturday and Sunday) with availability to cover holidays as needed.
- Excellent communication skills and a customer-centric approach to technical support.