Job Description
Join the Team that Powers Our Community.
We are seeking a dedicated Weekend IT Support Specialist to join the Department of Information Technology at Duval County Government. In this critical role, you will ensure our county infrastructure remains operational and secure during peak weekend hours, providing essential technical support to staff and citizens. If you are an IT professional looking for a stable career with meaningful impact in the public sector, we want to hear from you.
Why Work With Us?
- Public Service Impact: Work directly for the government to improve the lives of Jacksonville residents.
- Competitive Compensation: Earn a salary between $45,000 and $65,000 annually based on experience.
- Comprehensive Benefits: Access to health, dental, vision, and retirement plans.
- Weekend Flexibility: Enjoy a consistent schedule with no nights or holidays (Standard Saturday/Sunday shifts).
Responsibilities
- Provide high-level technical troubleshooting and support for hardware, software, and network connectivity issues on weekends.
- Manage and respond to IT service tickets via the ticketing system with a focus on rapid resolution times.
- Perform routine system maintenance, patch management, and security audits to ensure system integrity.
- Assist government employees with software installations, printer configurations, and peripherals.
- Maintain accurate documentation of technical issues, resolutions, and system changes.
- Collaborate with the weekday IT team to ensure seamless handover of ongoing technical issues.
Qualifications
- High school diploma or GED required; Associate degree in Computer Science or Information Technology preferred.
- Minimum of 2 years of professional experience in IT support, helpdesk, or a related technical field.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Windows operating systems.
- Strong understanding of networking concepts, basic hardware troubleshooting, and printers.
- Excellent customer service skills with the ability to explain technical concepts to non-technical users.
- Must be available to work weekends (Saturday and Sunday) as required by departmental needs.