Job Description
Join North Carolina's premier state agency serving Charlotte residents with weekend shift opportunities. We're seeking dedicated professionals to deliver critical public services while maintaining work-life balance. Enjoy competitive pay, comprehensive benefits, and the satisfaction of serving your community.
This role offers unique weekend scheduling (Fri-Sat or Sat-Sun) with weekday availability for training and collaboration. You'll be part of a mission-driven team committed to excellence in public administration.
Responsibilities
- Provide comprehensive citizen assistance via phone, email, and in-person services during weekend shifts
- Process vital documentation including permits, licenses, and benefit applications
- Maintain accurate records in state-mandated databases with strict compliance protocols
- Coordinate with emergency response teams during weekend operational incidents
- Conduct public outreach programs at community events on weekends
- Train and mentor weekend shift staff on departmental procedures
Qualifications
- High school diploma or GED; associate's degree preferred in public administration
- Minimum 2 years customer service or government experience
- Proficiency with Microsoft Office Suite and state databases
- Valid North Carolina driver's license
- Ability to work flexible weekends and holidays
- Pass background check and drug screening
- Bilingual (English/Spanish) certification strongly preferred