Job Description
Are you ready to make a real difference in your community? The City of Minneapolis is seeking a detail-oriented and resilient 911 Emergency Communications Specialist to join our dedicated night shift team. In this critical role, you will serve as the first line of defense for public safety, managing high-pressure situations with composure and precision. We offer a competitive shift differential, comprehensive benefits, and a stable government career.
Why Join Us?
As a member of the Minneapolis Public Safety family, you will enjoy job security, competitive pay, excellent health benefits, and the satisfaction of knowing your work saves lives. We are looking for individuals who possess the mental toughness to handle emergency calls and the compassion to support those in need.
Responsibilities
- Receive and prioritize incoming 911 emergency calls to assess situation severity and dispatch appropriate emergency services (Police, Fire, or EMS).
- Monitor radio frequencies and computer-aided dispatch (CAD) systems to track unit status and coordinate field operations effectively.
- Communicate clearly and effectively with law enforcement, fire department personnel, and medical first responders via radio and telephone.
- Enter and verify accurate incident data, location details, and status updates into the department's secure database systems.
- Perform multi-tasking duties, including typing, listening to radio traffic, and maintaining situational awareness during high-stress events.
- Provide crisis intervention and de-escalation techniques to callers in distress.
- Assist with training new dispatchers and maintaining departmental emergency equipment.
Qualifications
- High school diploma or GED equivalent required; post-secondary education in emergency services, criminal justice, or communications is preferred.
- Valid Class D Minnesota Driver’s License required.
- Ability to work rotating shifts, including nights, weekends, holidays, and on-call rotations.
- Strong verbal and written communication skills with the ability to remain calm under extreme pressure.
- Proficiency in Microsoft Office Suite and ability to learn new computer dispatch software quickly.
- Must pass a rigorous background check, drug screen, and medical evaluation.