Job Description
Join our dedicated team at the Milwaukee VA Medical Center as an Administrative Specialist and make a direct impact on veterans' lives. We're seeking a detail-oriented professional to support critical operations in our patient services division. This federal role offers competitive benefits, career advancement opportunities, and the chance to serve those who served our nation.
Our modern facility features collaborative workspaces and flexible scheduling options. As part of the VA's commitment to employee development, you'll have access to continuous training programs and tuition assistance for career growth.
Responsibilities
- Manage veteran appointment scheduling and patient records in the electronic health record system
- Process administrative claims and benefits documentation with 99% accuracy
- Coordinate cross-departmental communications for patient care initiatives
- Prepare official correspondence and reports using federal formatting standards
- Train new staff on administrative procedures and compliance protocols
- Analyze workflow efficiency and implement process improvements
- Serve as primary liaison between veterans and clinical departments
Qualifications
- U.S. citizenship required (federal position)
- Minimum 2 years administrative experience in healthcare or federal setting
- Proficiency in Microsoft Office Suite and electronic health records
- Secret security clearance eligibility (background check required)
- Associate degree in Business Administration or related field
- Knowledge of VA regulations and HIPAA compliance
- Exceptional written and verbal communication skills
- Ability to manage competing priorities in a fast-paced environment