Job Description
Join the Social Security Administration's Mesa office as a key contributor to our mission of delivering critical services to Arizona residents. This administrative role offers a stable career path with comprehensive benefits, including federal health insurance and retirement plans. Work in a supportive environment where your organizational skills directly impact public service excellence. We value professional development and offer continuous training opportunities to enhance your career growth.
Responsibilities
- Manage and process complex benefit applications with 99% accuracy
- Coordinate multi-agency communications and document verification
- Utilize federal systems (e.g., SSA-MSR) for case management
- Provide in-person and virtual customer service to 50+ daily inquiries
- Maintain confidential records in compliance with federal regulations
- Generate performance reports using Excel and SharePoint
- Support outreach initiatives for underserved communities
Qualifications
- Associate's degree in Public Administration or related field
- 2+ years federal/local government administrative experience
- Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
- Ability to obtain Public Trust clearance
- Exceptional attention to detail and documentation skills
- Valid Arizona driver's license
- Spanish bilingual certification preferred