Job Description
Join the Social Security Administration as an Administrative Specialist in our Chicago office. This pivotal role supports critical federal programs serving over 65 million Americans. You'll be the backbone of our operations, ensuring seamless administrative processes while directly impacting community well-being. Our Chicago hub offers unparalleled career growth in public service with competitive benefits and a collaborative culture.
Responsibilities
- Manage complex case files and maintain accurate digital records for federal benefit programs
- Coordinate with internal departments and external agencies to resolve administrative inquiries
- Prepare official correspondence, reports, and statistical analyses for leadership review
- Implement federal compliance protocols for data security and document management
- Lead cross-functional projects to optimize administrative workflows
- Train and mentor junior staff on federal procedures and systems
- Contribute to process improvement initiatives for SSA service delivery
Qualifications
- Bachelor's degree in Public Administration, Business, or related field
- Minimum 3 years experience in federal or large-scale administrative operations
- Proficiency with GSA systems (e.g., MAXHR, Sharepoint) and Microsoft Office Suite
- Expert knowledge of federal records management (FEMA 2023 standards)
- Active Secret Security clearance or ability to obtain one
- Exceptional communication skills for stakeholder interactions
- US citizenship required for federal position
- Experience with FOIA and Privacy Act compliance