Job Description
Launch your federal career with the Social Security Administration! We're seeking motivated Administrative Specialists to join our Cleveland team—no prior experience required. This is your opportunity to serve American citizens while developing critical skills in federal operations. Enjoy competitive benefits, job stability, and growth opportunities within one of America's most trusted agencies.
As a key support role, you'll process benefit claims, maintain accurate records, and assist with public inquiries. Our comprehensive training program ensures you're fully equipped to succeed from day one. Join us in making a meaningful impact while building a secure future.
Responsibilities
- Process and verify Social Security benefit applications with precision
- Maintain confidential case files and digital records in compliance with federal standards
- Provide courteous and accurate assistance to beneficiaries via phone and in-person
- Support administrative tasks including data entry, document scanning, and filing
- Collaborate with cross-functional teams to resolve beneficiary inquiries
- Adhere to all federal privacy regulations and security protocols
- Participate in ongoing training to master SSA systems and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Ability to pass federal background check and drug screening
- Strong attention to detail and data accuracy skills
- Proficient with Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication and customer service abilities
- U.S. citizenship required
- Ability to handle confidential information with integrity
- Willingness to complete paid federal training program