Job Description
Launch your federal career with the Social Security Administration (SSA) in Baltimore, MD! We're seeking motivated entry-level Administrative Support Specialists to join our mission-critical team. Enjoy competitive benefits, job stability, and opportunities for growth while serving the American public. SSA offers comprehensive health insurance, retirement plans, and paid time off.
Responsibilities
- Process and verify citizen applications for Social Security benefits using SSA systems
- Respond to public inquiries via phone, email, and in-person with accurate information
- Maintain confidential case records and documentation according to federal standards
- Coordinate with internal teams to resolve benefit-related discrepancies
- Assist in data entry and report generation for quarterly performance metrics
- Support outreach initiatives to educate communities about SSA programs
Qualifications
- US citizenship required (federal position mandate)
- High school diploma or equivalent (college degree preferred)
- Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Strong attention to detail with error-free data handling abilities
- Excellent written and verbal communication skills
- Ability to pass federal background check and drug screening
- Customer service experience in a professional setting