Job Description
Join the Social Security Administration in Oakland as an Administrative Support Specialist and launch your federal career! This entry-level position offers competitive pay, comprehensive benefits, and opportunities for advancement within one of America's most trusted agencies. You'll provide critical support to ensure millions of Americans receive essential benefits while gaining invaluable experience in government operations. Our Oakland office is committed to fostering a diverse, inclusive workplace where your contributions make a real difference.
Responsibilities
- Process and verify benefit applications using SSA systems and documentation protocols
- Respond to public inquiries via phone, email, and in-person with accurate information
- Maintain confidential records and case files in compliance with federal regulations
- Assist with scheduling, data entry, and administrative documentation tasks
- Collaborate with cross-functional teams to resolve benefit-related issues
- Support outreach initiatives to promote SSA services in the community
Qualifications
- High school diploma or equivalent (college degree preferred)
- U.S. citizenship required
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook)
- Ability to pass federal background investigation
- Strong attention to detail and organizational skills
- Excellent communication and customer service abilities
- Ability to work in a fast-paced environment with changing priorities