Job Description
Join the Heart of Madison
Are you a detail-oriented professional looking for a stable and impactful career in public service? The City of Madison is seeking a dedicated Government Clerk to join our dynamic administrative team. If you thrive in a fast-paced environment and are ready to start contributing to your community tomorrow, we want to hear from you.
In this pivotal role, you will serve as the first point of contact for many of our citizens, ensuring accurate record-keeping and efficient service delivery. We offer a competitive benefits package, a collaborative work environment, and the opportunity to make a real difference in the lives of Madison residents.
Responsibilities
- Record Management: Accurately input, update, and maintain a wide variety of public records, including permits, licenses, and case files, ensuring strict adherence to privacy laws.
- Customer Service: Provide exceptional service to citizens via phone, email, and in-person inquiries, resolving issues efficiently and professionally.
- Document Preparation: Prepare, proofread, and distribute official correspondence, meeting minutes, and reports for departmental review and public record.
- Office Operations: Manage incoming and outgoing mail, schedule appointments, and maintain an organized and efficient front desk and filing system.
- Data Analysis: Assist in the collection and analysis of statistical data to support city planning and budgeting initiatives.
Qualifications
- Education: High school diploma or equivalent required; Associate's degree or certification in office administration is preferred.
- Experience: Minimum of 1-2 years of experience in administrative support, clerical work, or a related government or customer service role.
- Skills: Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and experience with database management software.
- Communication: Excellent verbal and written communication skills with the ability to interact effectively with diverse populations.
- Organization: Strong attention to detail and the ability to multitask in a busy office environment.