Job Description
Join our dynamic team as a Customer Service Representative at the NC DMV in Durham! We're seeking passionate individuals to deliver exceptional service to our community. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference. Apply today to start your rewarding career in public service!
Responsibilities
- Process driver's license, vehicle registration, and ID transactions with accuracy and efficiency
- Provide clear information on DMV procedures, fees, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Utilize DMV systems to verify records, process payments, and issue credentials
- Maintain organized digital and physical documentation for audit compliance
- Collaborate with team members to improve service workflows and customer experience
- Adhere to state regulations and security protocols for sensitive data handling
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years customer service or administrative experience
- Proficient in Microsoft Office Suite and database systems
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments with attention to detail
- Valid NC driver's license with clean driving record
- Pass background check and fingerprinting requirements
- Bilingual (Spanish) skills highly desirable