Job Description
Are you looking for a stable, rewarding career in public service? The Texas Department of Public Safety is seeking dedicated individuals to join our team as Customer Service Representatives in Corpus Christi. In this full-time role, you will serve as the face of the agency, ensuring that every visitor receives accurate information and efficient service while maintaining the highest standards of professionalism.
We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. If you are detail-oriented, empathetic, and ready to make a difference in your community, we want to hear from you.
Responsibilities
- Assist customers with driver license and vehicle title transactions in person and over the phone.
- Verify identity and process applications accurately and efficiently using state database systems.
- Answer high-volume incoming calls and respond to inquiries regarding office hours, fees, and procedures.
- Operate computer systems to update records, maintain databases, and issue official documents.
- Handle cash transactions and balance daily receipts with strict accuracy.
- Maintain a clean, organized, and welcoming office environment for all visitors.
- Assist customers with accessibility needs and special accommodations to ensure equitable service.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in customer service, office administration, or a related field.
- Strong computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Excellent verbal and written communication skills with the ability to explain complex procedures clearly.
- Ability to work in a fast-paced, high-volume environment while maintaining composure.
- Attention to detail and the ability to follow complex state procedures and regulations.
- Must be able to pass a criminal background check and drug screening.