Job Description
Join our dynamic team as a DMV Customer Service Representative in Houston, TX! As the frontline of our agency, you'll deliver exceptional service to Texans navigating vehicle registration, license renewals, and titling processes. We offer a supportive environment with competitive benefits, professional development opportunities, and the chance to make a tangible impact in your community. If you're passionate about problem-solving and thrive in fast-paced settings, apply today to start your rewarding career with us!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and required documentation
- Resolve customer inquiries via phone, in-person, and digital channels with empathy and professionalism
- Maintain detailed records in DMV systems while ensuring compliance with state policies
- Collaborate with team members to streamline processes and reduce wait times
- Identify opportunities for service improvements through feedback analysis
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency with Microsoft Office Suite and database management systems
- Strong multitasking abilities with attention to detail under pressure
- Valid Texas driver's license with clean driving record
- Bilingual proficiency in English/Spanish highly desirable
- Ability to pass background check and drug screening