Job Description
Are you a people person looking for a stable career in the public sector?
We are currently seeking a dedicated Customer Service Representative to join the Hawaii Department of Transportation (HDOT) - DMV Division in beautiful Honolulu, HI. This is an excellent opportunity to serve your community with a competitive $3,000 Sign-On Bonus for new hires!
In this role, you will be the face of the DMV, ensuring a smooth and efficient experience for all residents and visitors. If you have strong communication skills and a passion for helping others, we want to hear from you.
Responsibilities
- Process DMV Transactions: Assist customers with vehicle registration renewals, license applications, and title transfers in person and via phone.
- Customer Inquiries: Resolve complex inquiries regarding fees, documentation, and appointment scheduling with patience and accuracy.
- Data Entry: Maintain precise records of all transactions and customer interactions in the state database.
- Front Desk Management: Manage the reception area, greet visitors, and direct them to the appropriate service counters.
- Issue Resolution: De-escalate complaints and provide solutions to ensure high customer satisfaction scores.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: Minimum of 1-2 years of customer service experience in a high-volume environment preferred.
- Knowledge: Basic knowledge of government processes or customer service software (CRM) is a plus.
- Communication: Excellent verbal and written communication skills in English; bilingual skills (Japanese or Hawaiian/Pidgin) are highly valued in Honolulu.
- Skills: Strong attention to detail and ability to multitask in a fast-paced office setting.