Job Description
Are you seeking excellent benefits and a stable career without the need for prior experience? Apex Government Solutions is currently hiring Customer Service Representatives to support our federal contracts. This is a unique opportunity to work with a top-tier government contractor with locations in Los Angeles, CA and Ohio.
We are looking for motivated individuals who want to build a future in the public sector. If you have a strong work ethic and a desire to serve the community, we provide the training and support you need to succeed.
Responsibilities
- Handle High-Volume Inquiries: Professionally manage incoming calls, emails, and chat requests regarding federal programs and services.
- Client Support: Provide accurate information and resolve issues for clients, ensuring high satisfaction rates.
- Data Management: Accurately enter and maintain sensitive client data into secure federal databases and CRM systems.
- Issue Resolution: Troubleshoot common problems and escalate complex issues to senior supervisors when necessary.
- Compliance Adherence: Strictly follow all federal regulations, security protocols, and company policies regarding data privacy.
- Documentation: Create detailed logs of customer interactions and service transactions.
Qualifications
- Education: High School Diploma or GED required; Associate's degree preferred.
- Experience: No prior experience required – we welcome entry-level candidates.
- Skills: Basic proficiency in Microsoft Office Suite (Word, Excel) and typing skills of at least 40 WPM.
- Communication: Exceptional verbal and written communication skills with a professional telephone voice.
- Reliability: Must be able to pass a background check and drug screening.
- Availability: Must be willing to work full-time hours, including weekends or holidays as required by contract.