Job Description
Join a leading government contractor dedicated to providing essential services to the public. We are currently hiring for a stable, full-time Night Shift Customer Service Representative role in Chicago, Illinois. This is an exceptional opportunity to secure a long-term career path with comprehensive benefits, including a 401(k) retirement plan, health insurance, and paid time off.
Our team operates in a secure environment processing sensitive data and assisting citizens with inquiries regarding federal programs. If you are looking for a stable career in the government sector with a modern work culture, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound calls during night shift hours (10:00 PM - 6:00 AM).
- Verify and update customer information in government databases with 100% accuracy and data integrity.
- Resolve complex inquiries regarding benefits, eligibility, and account status efficiently.
- Follow strict government compliance protocols and security protocols at all times.
- Collaborate with cross-functional teams to escalate and resolve escalated issues.
- Document all interactions and transactions accurately in the CRM system.
Qualifications
- High School Diploma or GED is required; Associate's Degree preferred.
- Must be eligible for a government background check and security clearance (if applicable).
- Previous experience in customer service, call centers, or government administration is highly valued.
- Must be available to work nights, weekends, and holidays as required.
- Strong typing skills (minimum 40 WPM) and proficiency in Microsoft Office Suite.
- Excellent verbal communication skills and a professional demeanor.