Job Description
Join the State of California Team!
We are seeking a dedicated and detail-oriented Customer Service Representative to join our public administration team in Sacramento. This is a unique opportunity to work in a stable, mission-driven environment with excellent benefits and competitive daily pay options.
Why Apply?
- Competitive Pay: Earn between $20.00 and $25.00 per hour based on experience.
- Benefits Package: Comprehensive medical, dental, and vision insurance.
- Pension & 401k: Secure your future with state retirement plans.
- Daily Pay Option: Access your earnings when you need them.
- Work-Life Balance: Standard government working hours and paid time off.
We are looking for individuals who are passionate about public service and possess exceptional communication skills.
Responsibilities
- Provide high-quality assistance to constituents and employees regarding state programs and services.
- Process incoming inquiries via phone, email, and in-person visits efficiently and accurately.
- Maintain accurate and up-to-date records in the departmental database and filing systems.
- Assist in the preparation of reports, correspondence, and administrative documents.
- Collaborate with cross-functional teams to resolve complex issues and improve service delivery.
- Uphold strict confidentiality standards in accordance with state regulations.
- Participate in training sessions to stay updated on policy changes and procedural updates.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Minimum of 2 years of customer service experience in a government or corporate environment.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook).
- Strong written and verbal communication skills.
- Ability to multitask and prioritize tasks in a fast-paced office setting.
- Must be able to pass a background check and drug screening.
- Experience with government forms and public sector processes is a plus.