Job Description
Are you looking for a stable career with a meaningful impact? The State of Florida is currently hiring a Customer Service Representative for our Jacksonville location. This entry-level position is perfect for individuals eager to start a professional career in government service with no prior experience required.
We pride ourselves on our diverse, inclusive, and supportive work environment. As a member of our team, you will play a vital role in assisting citizens with accessing essential state services and benefits. We offer comprehensive training, competitive benefits, and a clear path for career advancement.
Why Join the State of Florida?
- Competitive hourly pay ($16.00 - $22.00)
- State-sponsored health, dental, and vision insurance
- Retirement plan with Florida Retirement System (FRS)
- Paid time off and holiday leave
Don't let a lack of experience hold you back from a rewarding government career. If you possess a strong work ethic and a desire to serve your community, we want to hear from you.
Responsibilities
- Receive and screen incoming calls and inquiries from the public regarding agency programs and services.
- Provide accurate information and direct callers to the appropriate departments or staff members.
- Process applications, forms, and documents with high attention to detail and accuracy.
- Maintain and update confidential records and databases in compliance with state regulations.
- Assist walk-in visitors by directing them to the correct locations and answering basic questions.
- Collaborate with team members to improve service delivery and operational efficiency.
Qualifications
- High School Diploma or GED equivalent required.
- Must be at least 18 years of age.
- Basic computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Strong verbal and written communication skills.
- Ability to maintain composure when dealing with high volumes of inquiries and diverse populations.
- Willingness to undergo a standard background check and drug screening.