Job Description
Are you looking for a rewarding career with excellent benefits and a weekly pay schedule? Metro Logistics & Staffing Solutions is currently seeking a highly motivated Customer Service Representative to join our dynamic team in Cincinnati, Ohio.
As a key member of our support staff, you will be the face of our company, ensuring our clients receive top-tier assistance. We pride ourselves on a professional environment where your hard work is recognized immediately through our weekly payroll system.
Why Join Us?
- Weekly Paychecks: Get paid every Friday with no waiting for bi-weekly cycles.
- Competitive Benefits: Comprehensive health, dental, and vision insurance.
- Professional Growth: Clear pathways for advancement within the logistics sector.
We are committed to diversity and inclusion and are an equal opportunity employer.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our internal software systems.
- Maintain accurate and up-to-date customer records in the CRM database.
- Collaborate with the logistics team to resolve shipping discrepancies and delays.
- Assist in the onboarding of new clients and provide product/service training.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience preferred (1+ years).
- Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook).
- Excellent verbal and written communication skills.
- Ability to multitask in a fast-paced, high-volume environment.
- Must be reliable and able to pass a background check.