Job Description
Join the Backbone of Massachusetts. The Massachusetts State Government is seeking dedicated individuals to join our growing team in Boston. We are currently hiring for Entry-Level Customer Service Representatives. No prior experience is required; we provide comprehensive on-the-job training to help you succeed in the public sector.
In this role, you will serve as the first point of contact for citizens accessing vital state services. You will handle inquiries, resolve issues, and ensure our community receives the support they deserve. If you are looking for a stable career with excellent benefits and the opportunity to make a tangible impact in your city, this is the perfect opportunity for you.
Why Apply?
- Zero Experience Required: We train you from the ground up.
- Competitive Pay: Starting at $18.00/hr.
- Full Benefits Package: Health, dental, and retirement plans.
- Community Impact: Work directly with the people of Boston.
Responsibilities
- Answer and direct high-volume telephone inquiries from the public and state employees regarding state services and policies.
- Process applications, forms, and correspondence accurately and efficiently using government databases.
- Resolve routine customer complaints and concerns with patience and professionalism.
- Perform data entry and maintain accurate filing systems for departmental records.
- Assist visitors at the front desk and provide general administrative support to the team.
- Collaborate with other departments to ensure seamless service delivery to citizens.
Qualifications
- High School Diploma or GED is required.
- Strong verbal and written communication skills are essential.
- Basic computer literacy (Microsoft Office Suite experience is a plus).
- Ability to multi-task in a fast-paced, high-volume environment.
- Proven reliability, punctuality, and attention to detail.
- Willingness to learn new procedures and policies quickly.
- Must be a resident of Massachusetts.