Job Description
Join our award-winning team as a DMV Customer Service Representative in Charlotte, NC! We're seeking dedicated professionals to deliver exceptional service to our community. This direct-hire position offers competitive compensation, comprehensive benefits, and career growth opportunities. If you thrive in dynamic environments and excel at problem-solving, apply today to become part of North Carolina's premier public service organization.
Responsibilities
- Process driver's licenses, vehicle registrations, and title applications with precision
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries efficiently via phone, in-person, and digital channels
- Maintain accurate records in DMV systems while ensuring data compliance
- Collaborate with cross-functional teams to streamline service delivery
- Implement security protocols for sensitive customer information
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency with computer systems and data entry
- Strong communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Knowledge of North Carolina DMV procedures preferred
- Valid North Carolina driver's license required