Job Description
Are you a dedicated professional looking for a stable, rewarding career in public service? California State Services is seeking a highly skilled DMV Customer Service Representative for a Direct Hire position in the heart of Irvine, CA.
This is an exceptional opportunity to join a mission-driven organization and serve the community with integrity and efficiency. We offer a competitive salary, comprehensive benefits package, and a collaborative work environment. If you possess strong communication skills and a passion for helping the public, we want to hear from you.
Why Join Us?
- Direct Hire Opportunity: Build a long-term career with benefits.
- Competitive Compensation: Earn between $19.00 and $25.00 per hour.
- Modern Environment: Work in a state-of-the-art facility in Irvine.
Responsibilities
- Greet and assist customers with a professional demeanor, answering inquiries regarding vehicle registration, driver’s licenses, and title services.
- Process vehicle registrations, renewals, and title transfers accurately and efficiently using departmental software.
- Verify documentation for compliance with state regulations and DMV policies.
- Handle confidential information with the highest level of discretion and data integrity.
- Resolve customer complaints and issues in a timely and empathetic manner.
- Collaborate with team members to streamline workflow and improve service delivery.
- Perform data entry and maintain accurate records in the departmental database.
Qualifications
- High School Diploma or GED equivalent required; Associate’s degree preferred.
- Previous experience in customer service, public administration, or a related field is highly desirable.
- Strong knowledge of California DMV procedures, laws, and regulations is a plus but not mandatory.
- Excellent verbal and written communication skills with the ability to interact effectively with diverse populations.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and computer literacy.
- Ability to work in a fast-paced environment with strong attention to detail and accuracy.
- Must pass a background check and drug screening.