Job Description
Join our award-winning team as a Direct Hire DMV Customer Service Representative in Plano, TX! We're seeking a detail-oriented professional to deliver exceptional service to Texas residents. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Apply today to start your career in public service!
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with precision
- Provide accurate information on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries via phone, email, and in-person interactions
- Verify applicant documents and maintain strict compliance with state protocols
- Utilize specialized DMV software to update records and process transactions
- Collaborate with team members to ensure seamless customer experiences
- Contribute to continuous improvement of service delivery systems
Qualifications
- High school diploma or equivalent required
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office Suite and data entry
- Strong verbal communication and conflict resolution skills
- Ability to multitask in fast-paced environment
- Knowledge of Texas DMV procedures preferred
- Bilingual English/Spanish certification highly desirable
- Pass background check and fingerprinting