Job Description
Join Georgia's premier public service team as a DMV Customer Service Representative! We're offering a $5,000 sign-on bonus for qualified candidates who start before December 31, 2023. This is your chance to make a direct impact on Georgia residents while enjoying competitive pay, comprehensive benefits, and career growth opportunities in a dynamic government environment.
As the face of Georgia's transportation services, you'll handle inquiries, process transactions, and resolve issues with professionalism and empathy. Our Atlanta team thrives on collaboration, continuous learning, and community engagement. If you're passionate about public service and excel in fast-paced customer interactions, this role is your next career milestone.
Responsibilities
- Process driver's license, ID card, and vehicle registration applications with 99% accuracy
- Resolve customer inquiries via phone, in-person, and digital channels within SLA targets
- Utilize specialized DMV software to update records, process payments, and issue permits
- Train new staff on departmental procedures and compliance requirements
- Implement process improvements to reduce wait times by 15% annually
- Collaborate with law enforcement agencies on document verification protocols
- Maintain strict confidentiality of customer PII per federal regulations
Qualifications
- High school diploma or equivalent; Associate's degree preferred
- 2+ years customer service experience in high-volume environments
- Proficiency in multilingual communication (Spanish/ASL certification a plus)
- Ability to pass extensive background check and fingerprinting
- Exceptional conflict resolution skills with documented customer satisfaction metrics
- Experience with government compliance (HIPAA, FERPA, ADA)
- Valid Georgia driver's license with clean driving record
- Ability to work flexible shifts including Saturdays