Job Description
Join our dynamic team at the North Carolina Transportation Authority and kickstart your career in public service! We're seeking passionate DMV Customer Service Agents in Greensboro to deliver exceptional service to our community. Sign-on bonus of $2,500 for qualified candidates who start before December 31st. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference.
As a key member of our customer service team, you'll handle vehicle registrations, license renewals, and answer inquiries with professionalism and efficiency. We provide paid training, flexible scheduling options, and opportunities for advancement within the state government system. Apply today and become part of North Carolina's trusted public service network!
Responsibilities
- Process vehicle registrations, title transfers, and license renewals with accuracy and efficiency
- Provide clear, concise information to customers regarding DMV procedures, fees, and documentation requirements
- Utilize state databases to verify applicant information and resolve discrepancies
- Handle customer inquiries via phone, email, and in-person interactions with exceptional patience
- Maintain organized records of transactions and customer communications
- Collaborate with team members to ensure seamless service delivery during peak hours
- Adhere to all state regulations and security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a fast-paced environment
- Proficiency with computer systems and data entry (50+ WPM typing test required)
- Strong communication skills with ability to explain complex procedures simply
- Ability to remain calm and professional under pressure during high-volume periods
- Valid North Carolina driver's license with clean driving record
- Must pass background check and fingerprinting as required for state positions
- Spanish bilingual candidates strongly encouraged to apply