Job Description
Join our elite team at Premier Motor Services and elevate your customer service career! We're seeking a highly skilled DMV Customer Service Representative to deliver exceptional service in our state-of-the-art Plano facility. Enjoy industry-leading compensation, comprehensive benefits, and a dynamic work environment where your expertise is valued.
Why Join Us?
- Competitive salary with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Professional development stipend
- Modern, collaborative workspace
Responsibilities
- Handle complex DMV transactions including license renewals, title transfers, and commercial vehicle registrations
- Provide expert guidance on state-specific motor vehicle regulations and compliance requirements
- Resolve escalated customer inquiries with empathy and precision
- Maintain accurate records using proprietary DMV software systems
- Collaborate with law enforcement agencies on special verification cases
- Train junior staff on updated DMV protocols and procedures
- Contribute to process improvement initiatives to enhance service efficiency
Qualifications
- Minimum 3 years of experience in DMV or government customer service
- Deep knowledge of Texas vehicle codes and DMV regulations
- Proficiency in DMV software systems (e.g., TxDMV, TexasSure)
- Exceptional communication skills with multilingual capabilities preferred
- Proven ability to handle sensitive customer situations with discretion
- Valid Texas driver's license with clean record
- Associates degree or equivalent professional certification required