Job Description
Join our award-winning team at Florida State Services as a DMV Customer Service Associate! We're seeking motivated individuals in Jacksonville to deliver exceptional service to residents accessing driver's license and vehicle registration services. No prior DMV experience required – we provide comprehensive paid training to prepare you for success. Enjoy competitive pay, benefits, and career growth opportunities in a supportive environment.
What We Offer:
- Full paid training program (4 weeks)
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement programs
Responsibilities
- Process driver's license renewals and vehicle registrations
- Answer inquiries via phone, email, and in-person
- Verify documents and complete transactions accurately
- Utilize DMV software systems efficiently
- Maintain organized digital and physical records
- Provide clear guidance on DMV procedures and requirements
- Collaborate with team to resolve complex cases
Qualifications
- High school diploma or equivalent (required)
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office
- Ability to handle confidential information with discretion
- Customer service experience preferred (not required)
- Pass background check and drug screening
- Valid Florida driver's license (or ability to obtain during training)
- Ability to work rotating weekends (1-2 days/month)