Job Description
Join our award-winning team at Indiana Motor Vehicle Services and become a vital part of Fort Wayne's community! We're offering an exclusive $2,500 sign-on bonus for qualified candidates who start before December 31st. As a DMV Customer Service Representative, you'll be the first point of contact for residents navigating vehicle registrations, licenses, and permits. Enjoy competitive pay, comprehensive benefits, and a supportive work environment that values your expertise.
What We Offer:
- Immediate $2,500 sign-on bonus
- Comprehensive health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- Clear career advancement path
Responsibilities
- Provide accurate information on DMV services, fees, and documentation requirements
- Process vehicle registrations, title transfers, and license applications efficiently
- Maintain detailed electronic records of customer interactions and transactions
- Resolve customer inquiries with patience and professionalism
- Collaborate with team members to optimize service workflows
- Stay updated on Indiana DMV regulations and procedural changes
- Support special events like license renewals and vehicle inspections
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in a fast-paced environment
- Proficient with Microsoft Office Suite and CRM systems
- Excellent communication and conflict resolution skills
- Ability to handle sensitive information with confidentiality
- Valid Indiana driver's license required
- Spanish bilingual certification a plus
- Ability to work flexible hours including Saturdays