Job Description
Are you seeking a stable, rewarding career in public service? AZ Department of Transportation is actively recruiting Customer Service Representatives with Paid Training for our Phoenix, AZ facility. We are committed to professional development and offer a comprehensive training program to ensure our new hires are fully equipped to succeed.
In this role, you will serve as the first point of contact for the public, handling essential DMV transactions with efficiency and compassion. We value reliability, integrity, and a strong work ethic. If you are ready to launch your career in customer service with a top-tier government agency, we want to hear from you.
Responsibilities
- Assist customers with vehicle registration, license renewal, and title transfers via counter and phone.
- Process cash, check, and credit card payments accurately while maintaining strict audit trails.
- Answer high-volume inquiries regarding wait times, forms, and DMV policies.
- Verify identification and documentation to ensure compliance with state regulations.
- Maintain a clean, organized, and welcoming office environment.
- Collaborate with team leads to improve service delivery and workflow efficiency.
Qualifications
- High school diploma or GED equivalent required.
- Excellent verbal and written communication skills.
- Ability to type 35+ WPM and navigate computer systems with proficiency.
- Strong problem-solving abilities and the capacity to remain calm under pressure.
- Must be eligible to work in the United States.