Job Description
Join our award-winning team at the Texas DMV and become a trusted resource for Houston residents! We're seeking a passionate Customer Service Representative to deliver exceptional service in our busy downtown office. Enjoy comprehensive benefits, career growth opportunities, and the chance to make a real impact in your community.
What We Offer:
- Competitive salary with performance-based bonuses
- Comprehensive health, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with employer matching
- Free parking and public transit subsidy
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with 100% accuracy
- Provide clear guidance on DMV regulations, documentation requirements, and online services
- Resolve customer inquiries and complaints through phone, email, and in-person interactions
- Maintain secure digital records using state-of-the-art DMV systems
- Collaborate with cross-functional teams to streamline service delivery
- Participate in ongoing training to stay updated on policy changes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 2 years customer service experience in a regulated environment
- Proficiency with Microsoft Office Suite and database management
- Ability to handle sensitive information with strict confidentiality
- Strong problem-solving skills with attention to detail
- Bilingual English/Spanish proficiency highly valued
- Valid Texas driver's license required