Job Description
Join our award-winning team as a DMV Customer Service Representative in Fort Wayne, IN! We're offering a $1,500 sign-on bonus for qualified candidates who start before December 31, 2023. Enjoy competitive pay, comprehensive benefits, and the opportunity to serve your community in a vital public service role. Apply today to start your rewarding career!
Responsibilities
- Provide exceptional in-person and phone customer service for driver's licenses, vehicle registrations, and permits
- Process transactions accurately using DMV systems while maintaining strict confidentiality
- Resolve customer inquiries and complaints with empathy and professionalism
- Verify documents and ensure compliance with state regulations
- Assist with scheduling appointments and managing workflow queues
- Collaborate with team members to improve service efficiency
- Maintain organized records and documentation
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience
- Strong communication and interpersonal skills
- Ability to handle sensitive information confidentially
- Proficiency with basic computer applications
- Ability to multitask in a fast-paced environment
- Must pass background check and drug screening
- Valid Indiana driver's license preferred