Job Description
Join California's premier public service team as a DMV Customer Service Representative! We're seeking dynamic professionals to deliver exceptional service to Sacramento residents at our Florin Road branch. Enjoy competitive pay, comprehensive benefits, and the opportunity to make a direct impact on your community. Apply today to start your rewarding career in public service!
Responsibilities
- Process vehicle registrations, driver's licenses, and title transactions with accuracy and efficiency
- Provide clear guidance on DMV regulations, fees, and documentation requirements
- Resolve customer inquiries through phone, email, and in-person interactions
- Maintain strict confidentiality of personal and financial information
- Collaborate with team members to optimize customer flow and service quality
- Utilize DMV software systems for transaction processing and record-keeping
- Identify and report system issues or process improvements to management
Qualifications
- High school diploma or equivalent; college coursework preferred
- 1+ years of customer service experience in fast-paced environments
- Proficiency with office technology and data entry systems
- Strong communication skills with ability to explain complex information clearly
- Ability to remain calm and professional during high-pressure situations
- Valid California driver's license with clean driving record
- Pass background check and fingerprint clearance