Job Description
Join our dynamic team at Louisville Metropolitan Government as a DMV Customer Service Representative! We're urgently seeking passionate professionals to deliver exceptional service to our community members. This vital role requires empathy, accuracy, and problem-solving skills to assist residents with driver's licenses, vehicle registrations, and other essential services. Enjoy competitive compensation, comprehensive benefits, and opportunities for growth in a supportive environment. Apply today and make a difference in Louisville!
Responsibilities
- Provide in-person and phone assistance for DMV transactions including license renewals, title transfers, and registration renewals
- Process applications, verify documentation, and maintain accurate records using specialized systems
- Resolve customer inquiries with professionalism and patience while adhering to state regulations
- Manage payment processing for fees and issue receipts/duplicates as needed
- Collaborate with team members to improve service efficiency and customer satisfaction metrics
- Stay updated on policy changes and communicate them effectively to customers
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or administrative experience
- Proficiency with computer systems and data entry
- Strong communication skills with ability to explain complex procedures clearly
- Ability to multitask in a fast-paced environment while maintaining accuracy
- Knowledge of Kentucky DMV regulations is highly desirable
- Valid Kentucky driver's license required