Job Description
Join Ohio's premier transportation team as a DMV Customer Service Representative! We're seeking friendly, tech-savvy professionals to deliver exceptional service at our Toledo facility. Enjoy state-of-the-art equipment including ergonomic workstations, high-speed processing systems, and comprehensive training resources. This role offers competitive pay, comprehensive benefits, and the opportunity to serve Ohio residents while advancing your career in public service.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers using advanced DMV systems
- Provide accurate information on Ohio traffic laws, vehicle regulations, and compliance requirements
- Operate specialized equipment including document scanners, biometric verification systems, and payment processing terminals
- Maintain organized digital and physical records in compliance with state security protocols
- Resolve customer inquiries through multi-channel support (in-person, phone, and online portal)
- Collaborate with enforcement agencies on fraud prevention and compliance documentation
Qualifications
- High school diploma or equivalent with 2+ years customer service experience
- Proficiency with Microsoft Office Suite and ability to learn proprietary DMV software quickly
- Valid Ohio driver's license with clean driving record
- Strong attention to detail and ability to handle sensitive confidential information
- Excellent conflict resolution and communication skills
- Ability to stand for extended periods and operate office equipment
- Pass background check and fingerprinting per state requirements