Job Description
Join our award-winning team at the Michigan Department of State! We're seeking passionate Customer Service Representatives to deliver exceptional DMV services to Detroit residents. As a key frontline team member, you'll transform complex processes into smooth experiences while supporting Michigan's mobility infrastructure. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a mission-driven environment.
Responsibilities
- Process driver's licenses, vehicle registrations, and title transactions with precision
- Resolve customer inquiries regarding DMV regulations and procedures
- Maintain accurate digital records using state-of-the-art systems
- Assist with complex cases requiring multi-department coordination
- Train customers on online services to enhance self-service options
- Support fraud prevention initiatives through document verification
- Collaborate with team to reduce wait times and improve service quality
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent; college preferred
- Minimum 2 years customer service experience
- Proficiency in Microsoft Office and database systems
- Excellent communication skills in English and Spanish
- Ability to multitask in high-volume environments
- Knowledge of Michigan traffic laws a plus
- Strong problem-solving and conflict resolution abilities
- Valid Michigan driver's license required