Job Description
Join the Indiana DMV team as a Customer Service Representative and become a vital resource for Fort Wayne residents. This premium opportunity allows you to deliver exceptional service while supporting your community. Enjoy competitive benefits, professional development, and a supportive environment where your contributions directly impact positive outcomes.
Responsibilities
- Process driver's license, vehicle registration, and ID applications with precision and efficiency
- Provide clear guidance on DMV regulations, documentation requirements, and procedures
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain accurate records using DMV databases and documentation systems
- Collaborate with team members to streamline service delivery and reduce wait times
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or administrative experience
- Proficiency in Microsoft Office Suite and database management
- Strong communication skills with ability to explain complex procedures simply
- Ability to multitask in fast-paced environment while maintaining accuracy
- Valid Indiana driver's license required