Job Description
Are you a detail-oriented professional looking for a stable career in public service? The New Mexico Department of Transportation is actively seeking Remote-Friendly DMV Customer Service Representatives to join our Albuquerque team. In this pivotal role, you will serve as the face of the MVD, helping New Mexicans navigate driver's license renewals, vehicle registrations, and title transfers with efficiency and empathy.
While based in Albuquerque, NM, we offer a hybrid work model that allows for flexibility. If you have a knack for problem-solving and a commitment to excellence, we want to hear from you.
Responsibilities
- Greet and assist customers with a variety of DMV transactions, including license renewals and vehicle registrations.
- Process payments and maintain accurate records of all transactions using internal software systems.
- Answer high-volume phone inquiries regarding status updates, fees, and appointment scheduling.
- Resolve complex customer issues and complaints with patience and professionalism.
- Verify documents for compliance with state regulations and assist in data entry.
- Maintain a clean, organized, and welcoming service environment.
Qualifications
- High School Diploma or GED equivalent required.
- Previous experience in customer service, administrative support, or government operations is preferred.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and DMV-specific software.
- Strong verbal and written communication skills.
- Ability to multitask in a fast-paced, high-pressure environment.
- Must be able to pass a background check and drug screening.