Job Description
Join our award-winning team at the Virginia DMV as a Customer Service Representative! We're seeking passionate individuals to deliver exceptional service to residents across the Commonwealth. Enjoy competitive benefits, professional development opportunities, and the chance to make a tangible impact in your community.
What We Offer:
- Comprehensive health insurance package
- Generous paid time off
- Retirement savings plan with employer match
- Tuition reimbursement program
- Modern, collaborative work environment
Responsibilities
- Process driver's license, vehicle registration, and ID applications with 99% accuracy
- Resolve complex customer inquiries using DMV systems and policies
- Multi-task across phone, email, and in-person service channels
- Train on new DMV technologies and regulatory updates
- Maintain organized digital and physical records
- Collaborate with team to improve service efficiency
- Support special events like driver license renewals
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Proficient in Microsoft Office and CRM systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with discretion
- Strong problem-solving and conflict resolution abilities
- Valid Virginia driver's license required
- Ability to work rotating weekends and holidays