Job Description
Join Pennsylvania's premier transportation agency as a DMV Customer Service Representative! We're seeking passionate individuals to serve Philadelphia residents with vehicle registration, licensing, and titling services. Enjoy comprehensive training, competitive benefits, and the opportunity to make a daily impact in your community. Start your career with PennDOT tomorrow – no prior DMV experience required!
Responsibilities
- Process vehicle registrations, title applications, and driver's license transactions
- Provide accurate information on DMV policies, procedures, and fees
- Resolve customer inquiries with empathy and professionalism
- Maintain detailed records using PennDOT's proprietary systems
- Collaborate with team members to ensure efficient service delivery
- Adhere to all federal, state, and local regulations
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong computer literacy with ability to learn new systems
- Excellent verbal and written communication skills
- Ability to handle sensitive information with confidentiality
- Valid Pennsylvania driver's license required
- Ability to work flexible hours including weekends
- Pass background check and drug screening