Job Description
Join our award-winning team at the New Jersey Motor Vehicle Commission and become the face of public service! We're seeking dynamic Customer Service Representatives to deliver exceptional service to Jersey City residents. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a real difference in our community.
As a key member of our service team, you'll process vehicle registrations, driver's license applications, and resolve inquiries with professionalism and efficiency. We provide extensive training and career advancement opportunities for motivated individuals looking to grow within state government.
Responsibilities
- Process DMV transactions including registrations, title applications, and license renewals
- Provide accurate information on state motor vehicle laws and procedures
- Resolve customer inquiries via phone, email, and in-person interactions
- Maintain detailed records using our proprietary DMV software systems
- Collaborate with enforcement and licensing departments to resolve complex cases
- Ensure compliance with state regulations and security protocols
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- Minimum 1 year customer service experience in fast-paced environment
- Proficiency in Microsoft Office Suite and data entry systems
- Strong problem-solving abilities with attention to detail
- Excellent communication skills in English and Spanish (bilingual a plus)
- Ability to multitask and prioritize in high-pressure situations
- Valid New Jersey driver's license required