Job Description
Join our award-winning team at Texas Motor Services as a DMV Customer Service Representative! We're seeking passionate professionals to deliver exceptional service to Arlington residents. Enjoy competitive pay, comprehensive benefits, and a supportive work environment. Help shape the future of transportation services while advancing your career in public administration.
Responsibilities
- Process driver's license renewals and vehicle registrations with 99% accuracy
- Resolve customer inquiries regarding DMV policies and procedures
- Utilize specialized software to manage transaction records and documentation
- Conduct thorough verification of identification documents and eligibility requirements
- Maintain organized digital and physical filing systems for compliance
- Collaborate with enforcement agencies on regulatory compliance matters
- Train new hires on departmental protocols and customer service standards
Qualifications
- Minimum 2 years customer service experience in regulated environments
- Proficiency in Microsoft Office Suite and database management systems
- Valid Texas driver's license with clean driving record
- Ability to multitask in fast-paced, high-volume settings
- Strong knowledge of Texas transportation regulations preferred
- Excellent conflict resolution and de-escalation skills
- Spanish bilingual certification highly desirable
- Ability to pass extensive background check and drug screening