Job Description
Join our dynamic team at the Maryland Motor Vehicle Administration and become the face of customer service excellence! We're seeking passionate individuals to assist Baltimore residents with driver's licenses, vehicle registrations, and state ID services. Enjoy competitive pay, comprehensive benefits, and a supportive work environment where your contributions make a daily impact. Start tomorrow with our streamlined onboarding process! Apply today and begin your rewarding career in public service.
Responsibilities
- Process driver's license renewals, applications, and vehicle registrations efficiently
- Provide accurate information on DMV policies, procedures, and requirements
- Assist customers with digital kiosk transactions and online services
- Resolve inquiries regarding fees, documentation, and testing protocols
- Maintain precise records using DMV databases and document management systems
- Collaborate with cross-functional teams to resolve complex customer issues
- Uphold strict confidentiality and security protocols for sensitive customer data
Qualifications
- High school diploma or equivalent (GED required)
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with Microsoft Office Suite and basic data entry
- Strong written and verbal communication skills
- Ability to multitask and prioritize tasks under pressure
- Valid Maryland driver's license with clean driving record
- Pass background check and drug screening (mandatory)
- Ability to work flexible hours including weekends (9AM-5PM shifts)