Job Description
Are you looking for a meaningful career in public service? The Colorado Department of Transportation (CDOT) is seeking a dedicated DMV Customer Service Representative to join our team in Colorado Springs.
As a key member of our customer service team, you will be the face of the DMV, helping thousands of drivers navigate licensing and vehicle registration processes with ease and professionalism. We offer a supportive environment, competitive benefits, and the opportunity to make a tangible impact in your community.
Responsibilities
- Greet and assist customers with inquiries regarding vehicle titles, registrations, and driver’s licenses.
- Process transactions accurately and efficiently using state computer systems (DMVIS).
- Verify documentation to ensure compliance with all state regulations and policies.
- Resolve customer complaints and escalate complex issues to management professionally.
- Maintain a clean, organized, and welcoming office environment.
- Collaborate with team members to improve workflow and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or administrative support is highly preferred.
- Strong computer literacy and typing speed (minimum 40 WPM).
- Excellent verbal and written communication skills.
- Ability to handle sensitive information with strict confidentiality.
- Must be able to work in a fast-paced, high-volume environment.