Job Description
Join the Virginia Department of Motor Vehicles as a Customer Service Representative and become a vital resource for residents across the Commonwealth! We're seeking passionate individuals to deliver exceptional service at our Richmond headquarters. Enjoy competitive pay, comprehensive benefits, and opportunities for career growth in a dynamic government environment. Help shape positive experiences for Virginians daily while supporting our mission of safe, efficient transportation services.
Responsibilities
- Process driver's license renewals, vehicle registrations, and title transfers with accuracy and efficiency
- Provide detailed information on DMV regulations, fees, and required documentation
- Resolve customer inquiries through phone, email, and in-person interactions
- Utilize specialized software to manage transactions and maintain accurate records
- Collaborate with team members to streamline service delivery and address complex cases
- Contribute to continuous improvement initiatives for customer experience
Qualifications
- High school diploma or equivalent required; associate's degree preferred
- 1+ years customer service or administrative experience
- Strong proficiency with Microsoft Office Suite and data entry systems
- Excellent communication skills with ability to explain complex policies clearly
- Ability to maintain composure under pressure and handle sensitive information
- Valid Virginia driver's license required
- Bilingual candidates (English/Spanish) strongly encouraged to apply